About the Company We are a company specializing in EV charging stations and the new energy industry, committed to providing high-quality technical support and services to our customers. Our mission is to promote the use

About the Company We are a company specializing in EV charging stations and the new energy industry, committed to providing high-quality technical support and services to our customers. Our mission is to promote the use

Acting under the direction of the Manager, Engineering Support (Kitchener, Ontario, Canada based) the L2 Support Developer is responsible for delivering advanced technical support by diagnosing, analyzing, and fixing

efficiency, coverage, and cost structure Support the expansion of the network across multiple regions Data Analysis & Performance Monitoring Analyze operational data (volumes, routes, capacity, performance KPIs) Identify

: Dokumentation und Überwachung der offenen Anfragen im Ticket-System Planung und Durchführung von Release-Wechseln Weiterentwicklung bestehender Umgebungen Second-Level Support: Bearbeitung von Störungen beim Endanwender